Route Angry Customer Feedback to the Right Team — Instantly
AI-powered sentiment analysis detects urgent and angry messages from email, Slack, or webhooks and automatically notifies the right team members before things escalate.
Get Started — $39/moNo credit card required for 7-day trial. Cancel anytime.
Instant Detection
Sentiment analysis runs in under a second on every incoming message.
Smart Routing
Angry or urgent feedback goes straight to the right person, not a shared inbox.
Multi-Channel Alerts
Notify teams via Slack, email, or create priority tickets automatically.
Simple Pricing
Pro Plan
$39
per month
- ✓ Unlimited feedback analysis
- ✓ Email, Slack & webhook integrations
- ✓ Priority ticket creation
- ✓ Custom routing rules
- ✓ 7-day free trial
Frequently Asked Questions
How does the sentiment analysis work?
We use AI to score each incoming message for urgency and emotional tone. Messages above a configurable anger threshold are immediately flagged and routed to your designated team members.
Which platforms does it integrate with?
FeedbackRouter connects to email inboxes, Slack channels, and any platform that supports webhooks — including Intercom, Zendesk, and custom forms.
Can I customize the routing rules?
Yes. You can define custom rules based on sentiment score, keywords, or message source to route feedback to specific team members or channels.